Jackie Yong (Joker Young • 杨吉)

Credentials & Affiliations

Biography

A Little Peeps About Me

Jackie has been working with adolescents for more than ten years now. He started his journey in counselling after completing his bachelor’s degree. He enjoys working with adolescents as he would like to journey with adolescents in their growing up journey.

He looks into the interest of running group process with adolescents. Jackie finds that adolescence is a stage which is most sensitive physically and emotionally and often being targeted but less likely to be supported. His warm personality yet drawing clear boundaries makes his work with adolescents stays objective. Jackie sees that adolescents are facing too much pressure especially growing up in the era of globalization, industrial revolution 4.0 and moving into society 5.0. They are either being given too much expectations or too little attention in their daily routines.

Hence, he developed a comprehensive health module that focuses on sex education that is suitable for both adolescents and parents. Jackie has prior experience dealing with multiple sexual issues as well as addiction issues with university youths and working young adults. He is also seeing individual clients and in progress of developing support group for adolescents. His work includes but no limited to seeing clients from lower socio-economical background, couples, working adults, extreme cultural background and administer career assessments.

He uses Reality Therapy, Cognitive Behavioural Therapy and is currently seeking interest in Sex Therapy as well as Emotional Focused Therapy. He was professionally trained by skilled supervisors during his practicum and internship at multiple NGOs, clinics, schools and university.

Jackie practices a strong and professional ethics in his work. He does not compromise any malpractices in the boundaries of his professional work to secure his clients’ wellbeing as a priority. Jackie believes that practitioners can be both objective and subjective as well as being true genuine self without having to change based on expectations in order to please anyone yet staying in professional position especially working in different settings dealing with different clients.

In addition, he is equipped with knowledge of counselling within the justice system, insurance in mental health and a certified clinical supervisor by Lembaga Kaunselor Malaysia. Leaving the secondary education field, he ventured into higher education field in lecturing Psychology subjects and pursuing his Doctorate of Education at the same time. The Psychology related subjects that he is confident of lecturing are Social Psychology, Cognitive Psychology, Counselling Theories, Counselling Techniques, Marital, Couples and Family Therapy, Ethics in Psychology, Philosophy of Life & Death, Group Process, Career Counselling Theories & Development, Human Development, Social Diversity and Multicultural Counselling, Learning Disabilities, Youth Work & Services, Contemporary Issues in Psychology, Personality Disorders, Counselling Skills and Sex Education.

His biggest strength is in multicultural counselling as he grew up in a multi-racial and multi-religious family. He is well versed in the major religion and stays objective in his counselling with his clients that require religion in their sessions. The social diversity and multicultural counselling is one of the hardest yet honest to achieve thus far. Besides, Jackie’s health issues had allowed him to journey into psychopharmacological, psychopathological and life transitions journey that he had been seeing clients with health issues that needed a therapist who is well versed with medicine. He strongly believes that his experience in his pain could benefit his journey with his clients.

“Please allow me to adventure the journey with you side by side and the fruitful miracle at the end point shall-thou be your greatest satisfaction.”

“It always starts with me. I need to plant the seed in the society. If not me, then who?”

Education

1. Management and Science University, Shah Alam, Malaysia

   February 2025 – Present

   Master of Clinical Psychology

2. Open University Malaysia, Kuala Lumpur, Malaysia

   May 2021 – Present

   Doctor of Education CGPA 3.87

3. HELP University, Kuala Lumpur, Malaysia

   January 2017 – August 2019

   Masters in Counselling CGPA 3.50

4. HELP University, Kuala Lumpur, Malaysia

   January 2013 – April 2016

   Bachelors of Psychology (Honours) Second Class Honours Lower Division

Professional Experience

1. Lecturer, IHM College

   February 2025 – Present

   Lecturing at the School of Foundation Studies, Diploma for Bereavement Management & Diploma for Law Enforcement for the Introduction to Psychology, Introduction to Guidance & Counselling and Introduction to Human Development. Mentoring students by closing the gap between a secondary school and a bachelor’s degree student by embarking the critical thinking among the students. Inspire students to learn in an anxiety free classroom through storytelling technique. Also, being a backup counselling psychologist available to handle crisis and management.

2. Lecturer & Counsellor, King’s University College

   February 2025 – Present

   Lecturing at the School of Psychology for the Introduction to Psychology, Ethics and Social Responsibility, Personality Psychology, Educational Psychology, Developmental Psychology and Career. Mentoring students by closing the gap between a secondary school and a bachelor’s degree student by embarking the critical thinking among the students. Inspire students to learn in an anxiety free classroom through storytelling technique. Also, being a backup counselling psychologist available to handle crisis and management.

3. Counselling Psychologist (CRISIS), Intellect

   November 2024 – Present

   Providing support to crisis helpline for employees at corporates and the public. Utilizing tele-consultation to support crisis situations via distanced-counselling methods, including texting, tele-consultation, or virtual platforms.

4. Student Counsellor, Wawasan Open University (WOU)

   October 2024 – Present

   Tele-health services to clients and video consultation. Also, to provide psychological services, psychoeducation and therapy for students. Working with clients through tele-consultation applications by providing counselling and consultation services using distanced-counselling method in handling crisis. Clients would be referred to medical facilities if deemed critical but supporting services would continue along the way.

5. Senior Counselling Psychologist, BookDoc

   May 2024 – Present

   Tele-health services to patients in texting and video consultation. Also, to provide psychological services, psychoeducation and therapy for corporate clients. Working with clients through tele-consultation applications by providing counselling and consultation services using distanced-counselling method in handling crisis. Clients would be referred to medical facilities if deemed critical but supporting services would continue along the way.

6. Consultant Senior Counselling Psychologist, Hisential Men’s Health Clinic

   May 2024 – Present

   Sessional and visiting counselling services at the men’s health clinic for two days a week. Provide individual, couples, family and group therapy to patients. Also, to provide psychological services, psychoeducation and therapy specially for men’s health. Work with consultant doctor to provide an overall well-being for patients.

7. Consultant Senior Counselling Psychologist, Alpha Specialist Centre

   April 2024 – Present

   Sessional and visiting counselling services at the medical centre for two days a week. Provide individual, couples, family and group therapy to patients being referred by the psychiatrist. Also, to provide psychological services, psychoeducation and therapy for corporate clients. Run workshops and training with panel partnership.

8. Director & Senior Counselling Psychologist, Be❦Live In Psychology PLT & Lecadia Primecare Centre

   April 2024 – Present

   Expanded MY Safe Space to Pudu Clinical Centre as our second branch. Provide face to face counselling services and virtual counselling services to clients mostly but not limited to adolescents and young adults. Coordinating human resource portfolio and marketing portfolio within the company. Supervise counselling intern students in their counselling internship journey as well as head the academy wing of the company. Conduct trainings, lectures and practicums with both administrative and counselling interns on family therapy, couples therapy, ethics in mental health, basic counselling skills, counselling theories, career counselling, group counselling and several unconventional topics such as law and mental health, mental health and insurance, children court cases in mental health etc. Provide counselling services and check-in assessments to Lecadia Primecare Centre in-patients and to conduct trainings to nurses at Lecadia Primecare Centre. To provide mental healthcare to community at Pudu, Kuala Lumpur. Also, providing employee assistance program to corporate clients.

9. Mental Health Counsellor, Minty Green Psychological and Counselling Services & Nursing Home (Klang & Kepong)

   April 2024 – Present

   Provide counselling services to clients on a freelance basis on-site and / or virtually as well as psycho-education and psychological support services. Provide assessments to clients specifically to elderlies, adults and young adults. Conduct check-in assessments for in-patients.

10. Counselling Psychologist, ThoughtFull World

    March 2024 – Present

    Provide counselling services to clients on a freelance basis on-site and / or virtually as well as psycho-education and psychological support services. Provide assessments to clients as of need. Provide trainings to corporates on mental health issues and contemporary way to handle crisis. Clients would be referred to medical facilities if deemed critical but supporting services would continue along the way.

11. Counselling Psychologist, Spring Health

    January 2024 – Present

    Provide counselling services to clients through employee assistance program on telehealth platform as well as psychoeducation and psychological support services. Provide assessments to clients as of need. Clients consist of employees based in South-East Asia as a majority and would be supported on-site basis if needed.

12. Licensed & Registered Counsellor, Process Psychology Center Sdn. Bhd.

    November 2023 – Present

    Provide counselling services to clients on a freelance basis on-site and / or virtually as well as psychoeducation and psychological support services. Provide assessments to clients as of need.

13. Counselling Psychologist, Tongle & Skybi Technologies Sdn. Bhd.

    July 2023 – Present

    Provide counselling services to clients on a freelance basis on-site and / or virtually as well as psychoeducation and psychological support services. Provide assessments to clients as of need. Provide trainings to corporates on mental health issues and contemporary way to handle crisis.

14. Tele-Counselling Psychologist, Doctor Anywhere Malaysia

    November 2022 – Present

    Working with clients through tele-consultation applications by providing counselling and consultation services using distanced-counselling method in handling crisis. Clients would be referred to medical facilities if deemed critical but supporting services would continue along the way.

15. Tele-Counselling Psychologist, ThoughtFull World

    November 2022 – Present

    Working with clients through tele-consultation applications by providing counselling and consultation services using distanced-counselling method in handling crisis. Clients would be referred to medical facilities if deemed critical but supporting services would continue along the way.

16. Counselling Psychologist, 123 Child Specialist Clinic

    February 2022 – Present

    Working with children on behavioral issues and conduct parental trainings with parents in order to practice healthy methods with children at home. Conduct counselling with children and teenagers through play and interviews with parents to come to an agreement of the situation and discuss further for the optimal care for both parties.

17. Text-Based Professional, ThoughtFull World

    February 2022 – Present

    Counselling and coaching using ThoughtFull World application with low risk clients on a daily basis. Application of text-based counselling techniques and checking in daily with clients continued by coaching and guiding clients towards their desired goals. Being an associate on the platform, I learnt a whole new spectrum of counselling using contemporary methods.

18. Director & Counselling Psychologist, Be❦Live In Psychology PLT

    October 2019 – Present

    Founded BeLive in Psychology PLT as a mental health clinic together with another clinical psychologist. Provide face to face counselling services and virtual counselling services to clients mostly but not limited to adolescents and young adults. Coordinating human resource portfolio and marketing portfolio within the company. Supervise counselling intern students in their counselling internship journey as well as head the academy wing of the company. Conduct trainings, lectures and practicums with both administrative and counselling interns on family therapy, couples therapy, ethics in mental health, basic counselling skills, counselling theories, career counselling, group counselling and several unconventional topics such as law and mental health, mental health and insurance, children court cases in mental health etc.

19. Lecturer, Xiamen University Malaysia

    April 2023 – November 2023

    Working with the academic team to lecture Introduction to Psychology & Ethics and Social Responsibility. Also, being a backup counselling psychologist available to handle crisis and management.

20. Lecturer, Asia Pacific University

    April 2022 – June 2023

    Working with the academic team to grow the Psychology department. Also, being a backup counselling psychologist available to handle crisis and management. Lectures an average of 11 – 16 hours per week on Social Psychology, Historical Perspective of Psychology and Developmental Psychology.

21. Teacher, Joyful Grace Resource Centre

    July 2020 – June 2022

    Used interactive simulations, mocks and experiential learning styles in teaching secondary school students. Application of counselling skills in writing classes to encourage and shape students to be reflective by instilling skills and techniques along the classes. Preparing students for IGCSE papers and conduct discussions with students about their future education pathways and goals as well as financial planning. Taught history, English and Sociology.

22. Personal Tutor

    May 2013 – May 2019

    Worked with children and adolescents ranging from 7 to 17 years old by providing additional tuition to help them improve in academic performance. Assisted students in exploring on learning styles that best suit them and developed creative plans for each student in helping them to learn effectively.

23. Teacher, Joyful Grace Resource Centre

    January 2018 – December 2018

    Used interactive simulations, mocks and experiential learning styles in teaching secondary school students. Application of counselling skills in writing classes to encourage and shape students to be reflective by instilling skills and techniques along the classes. Taught English and history.

24. Program Coordinator Psychology Department, HELP University

    September 2016 – August 2017

    Worked with university students by providing course counselling, coordinating student activities, coordinating sports competition (Sports Carnival), leading volunteers and management for three conferences (Malaysian Psychology Students Assembly, Malaysian International Psychology Conference and Psychology School Convention), working with government agents (MQA, ISO, International Students Visa) and providing emotional support. Assisted students in exploring their interest in respective fields of their choices.

25. Instructor, Pusat Perkembangan Xaris Ceria Sdn. Bhd. (Eye Level)

    May 2013 – May 2017

    Worked with students with age range between 3 to 18 and helped in identifying difficulties faced by each student. Developed and carried out teaching plans to assist each student in their learning and monitored progress. Worked with children with dyslexia and attention deficit hyperactivity disorder (ADHD).